Our CSIA Audit Clients

We decided on Exotek to be our auditing firm because the firm experience in the CSIA Certification and the quality of its Auditors. We have relied on Exotek since our first Audit in 2009. There are a myriad of benefits from being audited and reaudited. The most relevant are:

• Keeping up with the organizational evolution of the company.
• Improvement tips in every aspect of the organization.
• The benchmark with the top tier of integrators worldwide.
• Self-evaluate and identify improvement opportunities in our processes.
• Raising the bar and assess the evolution of our company every three years

Don Roberts and Exotek provide so much more than the assessment. DMC is a better company because of our involvement with Exotek and Don’s consulting.

The Exotek Team have been closely associated with our industry for well over a quarter century. Their analysis and feedback is invaluable. Even though we passed, there is always room for improvement and the audit is great at identifying those areas. As Peter Drucker pointed out, ‘If you can’t measure it, you can’t improve it.’ So, having Exotek perform a triennial audit is great way measuring yourself against the CSIA Best Practices and Benchmarks.

Evaluating ourselves against the highest standards in our industry is key to providing the best service to our clients.  Therefore, the CSIA Certification process is highly valuable, as is utilizing the best auditor.In choosing an auditor, we wanted to work with the firm that we, and many of our peers, consider to be the best – Exotek.  From our first audit in 2012 through today, Exotek has provided the PDA team with the ‘how’ of achieving certification and the ‘why’.  We have left each audit with actionable steps and a clear understanding of the continuous improvement to achieve our strategic vision – to be the source of knowledge on, and provision of, Automation and Digitalization solutions for the food and beverage industries.

We have used Exotek as our CSIA auditing firm for each of the 8 audits.  Brian is very knowledgeable with regards to all aspects of the business.  Brian’s history with our organization provides the benefit of knowing where to focus (areas for improvement) versus sections where we are stronger as a company. The CSIA audits are one of the key feedback data points that drive our continuous improvement process.  The input that Brian provides helps us focus our efforts to improving our standards, training, and procedures. As an organization we believe we are always striving to better the organization.  It is also important to recognize that what may have worked 20 years ago doesn’t today.  Similar to keeping up with new technology, businesses should continue to evaluate their processes.  The CSIA benchmarks are a great reference point for any systems integrator.

Outbound chose Exotek as their auditors due to their professionalism and experience.  During our first audit as well as the recertification, it wasn’t just about passing a bar, it was finding ways that we could improve our internal processes even more.  We don’t see recertification as the goal, it’s just the validation that our processes are sound and that they are followed.  We look forward to our next recertification audit in three years.

Polytron has a long-standing relationship with Exotek starting with our first certification audit in 2013, said Ron Rich, President of Polytron, “We continue to choose Exotek because of the great experience that we have had with them over the years, and more importantly, because they add value to our organization with each audit. In preparation for each audit, we focus on our processes and the involvement of a broad team.  We strive to be a continuously learning organization, and we gain valuable knowledge in the audit that helps us to refine and improve our processes for our current and future business. Re-certification gives us a repeatable framework for benchmarking our business processes against the best practices for our industry.

Using their depth of experience, Exotek turns the audit into a valuable consultative experience to guide our next steps in improving our business. Bringing an outside perspective from a deeply knowledgeable and respected third party, the audit gets at the truth of your company’s strengths and weaknesses, which must be the foundation for authentic improvement moving forward.

We are living in a changing world with new realities that forces us to find new mechanisms to work even more efficiently. So we must re-align our strategies to reach our objectives. Since 2013, Gersa Monterrey has adopted CSIA Best Practices and trust it as a method to meet our organizational expectations. Being CSIA Certified positions our business for sustainability and growth. While we would have preferred an on-site audit, we chose a remote audit from Exotek given the current pandemic situation. It was as great an experience and appreciate this new approach for re-certification.

Working with Exotek and CSIA gave us the right input to cross the hurdles of a growing company. Identify some gaps and working on improvements was the big benefit for us, including comparison with the CSIA detailed best practices matrix/point system. You go through your entire company in detail and it opens your eyes when you do. We will continue the collaboration with Exotek and CSIA to even improve and get better in our challenging system integrator business.