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“Train people well enough so they can leave. Treat them well enough so they don’t want to.” —Sir Richard Branson
“Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” -Tom Peters
For those that are certified for the first time, you hopefully had a consultative auditor who provided you with lots…
“Vision without action is a day dream. Action without vision is a nightmare.” – Anonymous
“Tell me and I forget, teach me and I may remember, involve me and I learn.”– Benjamin Franklin
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