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“The thing is, continuity of strategic direction and continuous improvement in how you do things are absolutely consistent with each…

Strategy without process is little more than a wish list. –Robert Filek

This article gives some good advice on delegating responsibilities.    If you operate your business with the assumption that you are the…

“Train people well enough so they can leave. Treat them well enough so they don’t want to.” —Sir Richard Branson

“Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” -Tom Peters

For those that are certified for the first time, you hopefully had a consultative auditor who provided you with lots…

“Vision without action is a day dream. Action without vision is a nightmare.”  – Anonymous

In November, we will be starting the next annual cycle of our IT/OT Peer Group and we have room to…

“Tell me and I forget, teach me and I may remember, involve me and I learn.”– Benjamin Franklin

We often say that there is as much to be learned from the ‘bad’ as there is in the ‘good’,…