BASIC - Business Acumen for System Integration Companies
The Exotek BASIC (Business Acumen for System Integration Companies) Model covers the essential elements of a successful system integration business. For each element, we can help you implement proven approaches, best practices, and efficient processes, so you have ability and confidence to take concrete steps to equip your company for the future.
Making Your Way Around the Diamond
A successful system integration company begins with solid General Management providing the strategic plan and organization structure for the company. Secondly, you must have good people management to ensure that the 'right people are in the right seats' with the proper accountability and authority. With good Marketing and Sales techniques to create the optimal clients, you can turn opportunities into projects. Then, it is essential to have the Project and Technical methodologies to execute projects effectively as well as the appropriate Service and Support capabilities to ensure customer success. All of this must be underpinned with solid Financial and Process management.
Strategic Management, Organizational Structure, Facilities and Equipment, …
Administration, Recruitment, Performance Management, Training/Development, …
MARKETING AND SALES MANAGEMENT
Marketing, Business Development, Sales, Opportunity Management, …
PROJECT AND TECHNICAL MANAGEMENT
Planning, Risk, Resources, Budget, Change Management ….
Design, Development, Testing, FAT, Shipping, Installation….
SERVICE AND SUPPORT MANAGEMENT
Maintenance, sustaining engineering, upgrades, …
Performance, Planning; Billing Procedures; Credit, Expenses, ….
Quality process, Continuous Improvement, Organizational Standards, Methodologies, …